Knowing yourself better and understanding how you work
- Fundamentals and applications of the Process Com® model in the relationship with others.
- Characteristics of the six personality types and their communication processes.
- The principle of personality structure: combinations of the six personality types.
- Discovering and analyzing your own structure through the personality inventory.
- How your personality structure influences your behavior.
- Basic concepts and phases of Process Com®.
Hands-on work
Discover your personality inventory to understand your relationship dynamics. Exercises on the recognition of different languages.
Learning to start relationships with different people
- Developing your listening and observation skills to adapt your posture and communication.
- Using the five behavioral indicators: words, tone, facial expressions, postures, gestures.
- Understanding the basics of communication and the different levels involved: content, process, meaning.
- Selecting the right communication channel based on the personality type of the person you’re talking to.
- Using the various indicators to identify the most appropriate communication channel.
- Knowing and practicing different communication channels
Hands-on work
Detect and use the different communication channels to better understand the other person and be better understood. Interview, filmed or not, with the various personality types.
How to motivate and create the conditions for leadership
- Exploring the psychological needs (motivational levers) of each of the six personality types in Process Com®.
- Knowing how to define and recognize the positive and negative needs of other people.
- How to satisfy the needs expressed and detected by using the right channel and the right language.
- Different management styles and how to adapt to the person you’re speaking to.
Hands-on work
Scenarios based on an employee motivation meeting. Adapt motivating communication to meet the needs expressed and/or detected. Analysis in breakout groups and feedback in full session.
Detecting and getting out of stressful situations
- Telling apart different manifestations of stress.
- Understanding the link between stress and performance.
- Discovering and incorporating the three degrees of stress in Process Com®.
- Evaluating the foreseeable behaviors of the six personality types under stress.
- Identifying situations which, in and of themselves, are sources of stress.
- Incorporating the notions of masks and drivers.
- Adapting your response to the degree of stress and your personality type.
Hands-on work
Analysis of the different personality types and their behavior under stress using film clips. Studying a management case in sub-groups.
Restoring a fluid relationship and quality interactions
- How to give criticism or say no based on the other people's personality type.
- Restoring communication by using different action tools: Channel, language, need.
- Being able to give feedback, or announce good or bad news.
- Making yourself heard by the person you’re talking to.
Hands-on work
Scenarios: Know how to communicate in tense situations (critical feedback, reframing, breaking bad news during a team meeting, and any other context brought by the participants). Training about different personality types.
Setting up a personal growth plan using Process Com®
- Making the connection between core qualities and pitfalls.
- Deducing the core "challenge" related to your personality structure.
- Building an action plan to improve your relationship agility.
- Deciding on actions to implement on a daily basis to improve your growth and relationship agility.
Hands-on work
Individual brainstorming: Building a personal action plan. Commit to your areas of progress. Group discussions on where the Process Com® model can be useful and the changes they can generate in one's relationships with others.
3d
- 21h00 
