Communicate constructively
- Sender/receiver: Center yourself as the person responsible for the quality of communication.
- Take stock of your communication mode.
- Attitudes of influence communication.
- Convincing others using persuasive techniques.
- Using tools: Active listening, paraphrasing, questioning, positive speaking, present and future.
Exercise
Exercises in listening, different types of questions, positive speaking. Collective debriefing.
Defining and supporting your goals
- Clarifying the messages and goals to achieve.
- Knowing how to phrase a SMART goal.
- Building an action plan.
- Prepare to pass along and share your goals.
- Anticipating obstacles to goal achievement.
Exercise
Shared thinking and exercises in goal clarification.
Getting to know yourself better to be more effective
- Being aware of your strengths.
- Taking stock of your relationship diagram.
- Mastering your impact and brand image.
- Developing self-confidence to inspire trust.
- Cultivating positive thinking.
- Managing signs of consideration.
Exercise
Self-diagnostic. Self-knowledge test.
Developing relationship trust
- Understanding attitudes to avoid in non-hierarchical relations.
- Recognizing passive, aggressive, and manipulative behaviours.
- Adopting authentic attitudes.
- Taking a constructive role in adressing the issues.
Exercise
Role-playing to support objectives.
Looking for a winning compromise
- A win-win position. The art of a fair compromise.
- Separating intent and impact.
- Life positions.
- Affirming yourself assertively.
Exercise
Positioning tests about life positions and assertiveness.
Being willing to speak up in all situations
- Building winning relationships even in conflicts. Knowing how to say no.
- Knowing the difference between confrontation and conflict.
- Effectively handling objections.
- Using the “broken record” technique wisely.
- Taming your emotions through Nonviolent Communication.
Hands-on work
Simulations based on problems encountered by participants.
2d
- 14h00 
