Getting started with Microsoft 365 support

• Working with a Web App and the limitations of Office Online.
• The OneDrive interface.
• Microsoft 365 and the services found in your version.
• Admin Centers.
• What a "tenant" is.

Managing accounts

• Getting started with the account admin panel.
• Opening a service request.
• Managing users and passwords.
• The concept of roles and how to assign them.
• Assigning the correct licensing.
• Creating groups.

Monitoring and troubleshooting

• Checking the services’ integrity status and defining incident statuses.
• Running and interpreting activity reports.
• Displaying license and usage information.
• Hiding items in a report.

Collaborating in the cloud

• Creating and sharing an interactive web panel with Sway.
• Designing a questionnaire with Forms.
• Creating a notebook and capturing content on the web with One Note.
• Sharing and working with others.

Supporting Outlook and Skype users

• Exchange Online and the interoperability of Outlook and Skype.
• Exchanging and managing your messages in Outlook.
• Managing contacts, tasks, calendars and groups.
• Chatting and sharing instantly on Skype.
• Organizing or participating in an online meeting.
• Configuring users, Federating domains.

Supporting Yammer and Planner users

• Chatting with Yammer.
• Managing access.
• Creating a plan and a team on Planner.
• Assigning and managing tasks.
• Graphically monitoring and updating progress.
• Managing files, editing, and contributing.

Supporting SharePoint users

• Helping create sites.
• Managing users and rights.
• Setting up access.
• Assisting in the use of the library and lists.

Supporting Teams users

• Creating teams and their users.
• Concepts of channels and meetings.
• Sharing and working with others.
• Setting up the administration center.