Understand the tools of Nonviolent Communication (NVC)
- Identify obstacles to cooperative communication: Judgments, labels, comparisons, interpretations, etc.
- Experience how intention and attention are essential in communication.
- Define Nonviolent Communication.
- Learn the NVC process in 4 steps.
- Turn obstacles into cooperative communication opportunities.
Exercise
Role-playing the 4 steps of the NVC process.
Taking your emotions and needs into account to "speak truth”
- Accommodating your emotions, even in a professional setting.
- Clarifying your needs, and distinguishing them from communication strategies.
- Turning your judgments into feelings and needs.
- Expressing a request: Finding the power to act.
Role-playing
Getting to know the NVC process, in concrete cases with or without a subordinate relationship: Meeting, project milestone.
Creating and reinforcing care in your interpersonal relations
- Developing your presence and assertiveness.
- Mastering empathetic listening to clarify your messages and better understand those of others.
- Experiencing what empathy really is, with yourself (self-empathy) and with the other person.
- Turning the other person's criticism of you into an opportunity for dialog.
Role-playing
Practicing empathy and developing trust.
Strengthening cooperation and being heard
- Strengthening your connection to the other person before requesting that they act.
- Finding the necessary conditions for your request to be heard.
- Expressing appreciation and asking for it.
Role-playing
Practice with Nonviolent Communication, focusing on intent and attention, in professional situations contributed by participants.
2d
- 14h00 
