Understanding the mechanisms of communication with the Process Communication Model®
- The basic rules of interpersonal communication: Exchange and feedback.
- The pillars of Process Com®: Tell apart form and content, types of personalities.
- The importance of verbal and non-verbal in message expression and comprehension.
- Different modes of perception: Emotion, thought, action.
- The six types of perception defined by Taibi Kahler.
- The six personality types: Their characteristics, strengths, and differences.
- The personality structure and its consequences for the preferred communication method.
- Identifying your profile and how it works by studying your Personality Inventory.
Role-playing
Practicing defining and using the language of different modes of perception.
Knowing and practicing different communication channels
- Understanding parts of personalities and their role in communication: Words, tone, gestures, posture, expressions.
- Learning to mobilize different parts of your personality to adapt to the person you're speaking to.
- Understanding the 5 communication channels: Interrupting, encouraging, informative/interrogative, directive, playful/emotional.
- Recognizing and using your preferred communication channel.
- Practicing using the other communication channels to be understood by all.
Role-playing
Experimenting with different communication channels.
Practicing using all of your communication skills.
Studying videos.
Adapting your communication to the person you're speaking to in order to be more effective
- Knowing the interaction styles and preferences of each personality type.
- Learning the preferred environments (work and interaction dynamics) of each personality type.
- Recognizing the mode of communication preferred by the person you're talking to through using verbal and non-verbal messages.
- Choosing the right communication channel for the other person's profile to communicate effectively.
- Recognizing psychological needs (sources of motivation).
- Identifying the other person’s needs to enable inspiring exchanges by offering appropriate signs of recognition.
Role-playing
Knowing all the indicators for identifying the mode of communication preferred by the person you're talking to.
Detecting the channel that best matches the situation and other person.
Detecting and escaping miscommunication in a stressful situation
- Understanding miscommunication and the distress sequence for each personality type.
- Deciphering the other person’s "drivers” through “masks” and exchanges.
- Learning to respond positively in order to deescalate distress sequences.
- Analyzing how relationships may be altered in a 2nd-degree distress sequence.
- Providing a suitable response to escape from failure mechanisms.
- Understanding resistance to overcome it and inspire new motivations.
Role-playing
Detecting when distress sets in.
Practicing positively promoting your psychological needs and those of the other person to avoid increasing stress and conflicts.
Studying videos.
4d
- 28h00 
