Developing your relational intelligence
- Make yourself understood.
- Anticipate the needs of your contacts.
- Adjust to the way your contacts work.
- Be able to ease tension.
- Respond to unspoken facts.
Hands-on work
Reflection on the components of professional ease.
Engaging with conviction
- Clearly define your objectives and issues.
- Move from the intuition to the idea. Speak to be heard and understood.
- Clearly explain and emphasise your activity, role and objective...
- Develop consistency and coherence.
Hands-on work
Filmed role play. Presenting your mission or project in three minutes.
Listening differently
- Establish the communication basics: message, sender, receiver, inferences.
- Distinguish between submissive listening and active listening.
- Identify verbal and non-verbal communication.
- Understand the concepts and phases of active listening.
- Identify the attitudes to adopt during useful listening.
- Be accessible.
- Include the other person in the exchange.
- Maintain self-control faced with stress and the unexpected.
Hands-on work
Active listening practice sessions in pairs.
Gaining in efficiency
- Anticipate to avoid having to endure.
- Gain in peace of mind: keys and organisational tools.
- Communicate positively and constructively.
- Get straight to the point tactfully.
- Allow yourself to speak out and act.
- Reduce uncertainty, quid pro quos and misunderstandings.
- Go beyond the information.
Hands-on work
Fun exercise to highlight the keys to effectiveness.
Developing an open mind
- Understand the approaches: cooperation and competition.
- Identify the risks and issues.
- Understand the socio-dynamics of companies.
- Adapt your behaviour to people and situations.
- Quickly map your network.
- Develop and maintain your internal network.
Hands-on work
Collective brainstorming and role play in sub-groups on the cooperative approach and how to adapt your behaviour to the situations faced. Group and facilitator debriefing.
2d
- 14h00 
