After a lengthy period spent serving traditional organisations, communication software came out with features to encourage creativity in organisational innovation. Today, our work life would not be what it is without these digital services. Collaborative platforms on the market may include communication systems like chatting, email, built-in telephony, or videoconferencing; key sources like forums, blogs, and wikis; and shared spaces like a corporate social network, collaborative wall, or shared project management. All of these features have facilitated non-hierarchical communications, flexibility, multichannel discussions, project-mode activities, and telecommuting. Naturally, none of these tools would exist without a range of actors to make them operational, including designers, developers, and administrators. Having collaborative software work properly—which is a must for the organisation—therefore also requires efficient management of the corresponding human resources.